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Carlson
Software offers FREE
technical
support for all of
our products.
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In its 2009 release, Carlson’s comprehensive and seamless line-up of land development software will have the ability to work on both AutoCAD® and IntelliCAD®. For more information about IntelliCAD, click here.
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The Carlson Discussion Groups
enhance
our Technical Support. Users can post messages to other professionals. Carlson support staff provides input when needed. Click any link
below.
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| Carlson is working toward making its products available in multiple languages. We welcome efforts by our users to contribute to the translation of our products. Please use the link below to start on this important effort.
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The
following are some Autodesk Discussion
Groups that may be
helpful to you. They are not moderated
by Carlson Software. For more,
see this AutoCAD Groups list. Read the Autodesk
ground rules regarding
use of these
groups.
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| AutoCAD
2000 |
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| AutoCAD
2002 |
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| AutoCAD
2004 |
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| AutoCAD
2005 |
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| AutoCAD
2006 |
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| AutoCAD
Drafting |
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| Most
products may be registered
online automatically.
If you do not have
an Internet connection
available, you may
print out your registration
form and fax it to
606-564-9525. It will
be returned to you by
fax within 48 hours.
Some products can
be registered manually
using the links below.
All registered products can be run for 30
days before registration
is required. |
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| Carlson
SurvCE registration: go to SurvCE.com |
| Office
Products registration |
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| Carlson Explorer - RMA Procedure |
Authorized Explorer service/repair centers include the following:
Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
913-780-9990
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Hayes Instrument Co.
502 South Cannon Blvd
Shelbyville, TN 37160
931-684-0555
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We recommend using the above centers to speed the repair time on your unit. However, if you still wish to process the repair through Carlson Software, please follow the RMA instructions below.
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To request a Return Merchandise Authorization number to return a Carlson Explorer for repair. |
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1. Contact Carlson Software at RMA@carlsonsw.com or 606-564-5028.
2. We must have the Serial Number of the hardware. It is on the back of the unit and starts with HH.
3. We must have a full and detailed description of the problem.
4. We must have the complete address, telephone number and contact name of the shipping party. (The unit will be returned to this address.)
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Carlson
Software offers
professional
training at
our facilities
in Maysville,
Ky., the
Boston, Mass.,
area, and Front
Royal, Va. We
can also come
on-site to
your location.
Click to request customized
Carlson training for
your organization.
For full details
on training
go to our Training
web page.
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